Reliable cat sitting services

If you are looking for a reliable cat sitting service to take care of your cat while you go on a trip, get in touch with us at Willow Tree Cattery. Based in Sheffield, we offer cat boarding for cats of all ages and breeds.

Terms and conditions

By booking to board your cat(s) with us, you will have accepted the following terms and conditions:
General
Male cats over the age of 6 months are only accepted if they have been neutered.

For safety reasons please remove collars before arrival.
All cats should be registered with a veterinary practice and the contact details should be provided to the cattery on arrival.

Cats will normally be housed in a unit with enclosed heated sleeping accommodation; however we may find it necessary to make use of a temporary “pen only” accommodation should a cat not be collected on time or to allow for thorough cleaning and disinfection of the units as necessary.

Boarding arrangements / payment methods

Please note we do not accept card payments.

Reservations can be made by telephone or email. Fees are charged at a nightly rate.

We accept cash, bank transfers or cheque payments. Payment is due on the date of collection. If your drop-off or collection date changes from the period booked, we will charge for the full duration of the original booking.

A minimum charge of 3 nights will be applied to all short-stay bookings to cover deep clean and sanitisation of pens between guests, along with replacement of bedding and other consumables.

Over-runs
Please ensure you book for the maximum period required. During the busy periods, we may not be able to extend a stay for longer than the period booked. We understand that delayed flights and other things are beyond your control, and we will always do our best to accommodate your cat until you can make alternative arrangements for collection. Later collections will however incur our usual nightly charge.
Cancellation policy
A deposit may be required to secure a booking; however any cancellation incurred less than 2 weeks before the start of your stay (4 weeks at Christmas / New year) will be charged at the full rate unless we can re-let the accommodation, in which case a reduced charge may be applied.
Opening hours

Drop-offs: Monday to Saturday: 8:00 am – 11:00 am and 5:00 pm – 6:00 pm, Sunday: 8:00 am – 11:00 am only

Collections: Monday to Saturday: 8:00 am – 10:00 am and 5:00 pm – 6:00 pm, Sunday: 8:00 am – 10:00 am only

Please note we are only open AM on public holidays.

Pick-ups or collections outside of these hours may only be accommodated by prior arrangement with the proprietors.

We recommend that sturdy plastic / wire carry cases are used to transport your cat and the security of all clasps and locks are checked before departing for the cattery. Should you choose to deliver or remove your cat in what we consider to be an insecure manner, the owner will be responsible for the safety of the cat until it is either securely housed in its accommodation or in its transport home.

Medication

We are willing to administer medication, which have been prescribed by a vet providing full and clear instructions are left by the owner. There is no charge for this service, and we accept no responsibility for any effects of this medication during the boarding period.

Vaccination requirements
A valid up-to-date vaccination certificate against feline influenza and feline enteritis must be presented on arrival. We reserve the right to refuse boarding to any cat that does not have a valid vaccination certificate.
Primary vaccinations must not have been administered any less than 2 weeks prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Vaccination cards will be retained by the cattery for the duration of the cats stay and will be returned on collection.
Fleas and worms
We request that all cats are treated against flea infestation and worms at least 1 week before arrival.

Should your cat be found to show evidence of flea infestation whilst boarding with us, we will inform you of this on collection. In extreme cases, however we also reserve the right to make an additional charge of £25.00 to cover the cost of decontamination should this be required.

Feeding
Food provided is Felix, Whiskas & Gocat. Normal feeding is twice a day. Clean fresh water is available at all times.

Should owners wish to supply their own alternate food then they are welcome to do so.

Cats with special dietary needs should have all food supplied by the owners. Please ensure an adequate supply for the duration of the stay plus a little extra in case of delays in collecting your cat.

Illness / vet

All cats must be healthy on arrival. We may accept cats for boarding with a pre-existing illness providing that it has been diagnosed by a vet, however we reserve the right to refuse boarding to any cat that in our judgement is appearing to be unwell or thought to be suffering from any illness or infectious disease, in order to protect and safeguard the health of the other resident cats.

Veterinary services will be arranged with your usual vet (with your consent) should this be necessary during your cats stay. However should an emergency situation arise, we reserve the right to take your cat to a more local veterinary practice if necessary.

Transportation costs to and from the veterinary practice will be charged to the owner and payable on collection. Any veterinary fees incurred will be the responsibility of the owner.

Please inform us if your cat has any unusual habits or behaviour so that these are not mistaken for an illness.

Disclaimer

Whilst every care and precaution is taken to safeguard the health and well-being of all cats, they are boarded entirely at the owners own risk. If any cat is not collected within 7 days of the stated departure date and no communication is received either from the owner or their representative, we reserve the right to rehome the cat.

Any extra costs incurred during your cats stay must be paid for on collection. Willow Tree Cattery reserves the right to amend these terms and conditions at any time without notice.

If you have any questions or concerns before or after a period of boarding, please do not hesitate to contact us.

We offer caring and secure cat accommodation services for your feline friend. Call us on

01246 433 324